Frequently Asked Questions

Location & Getting Here

Where is Castlewood Inn located?

Castlewood Inn is located at 3695 Soco Road (US Highway 19) in Maggie Valley, North Carolina 28751. It sits in the heart of Maggie Valley along the main Soco Road corridor, with the Great Smoky Mountains as a backdrop and the Maggie Valley Festival Grounds just down the street.

How far is Castlewood Inn from Great Smoky Mountains National Park?

Castlewood Inn is roughly 35–45 minutes from the Cataloochee entrance area of Great Smoky Mountains National Park, via a scenic mountain road with a short unpaved stretch — allow extra time in poor weather. The hotel makes a convenient mountain basecamp for exploring the park, the Blue Ridge Parkway, and the surrounding Smoky Mountains.

How far is Castlewood Inn from Cataloochee Ski Area?

Castlewood Inn is approximately 5 miles from Cataloochee Ski Area, about a 10–15 minute drive. That makes it an easy home base for skiing, snowboarding, and snow tubing in winter.

How close is Castlewood Inn to the Maggie Valley Festival Grounds?

Castlewood Inn is just 0.3 miles from the Maggie Valley Festival Grounds — close enough to walk. Guests can stay steps from rallies, concerts, car shows, and seasonal events like Thunder in the Smokies.

What is the nearest airport to Castlewood Inn?

The nearest major airport is Asheville Regional Airport (AVL), about 42 miles east of Maggie Valley (roughly a 45–50 minute drive). Asheville also offers the closest big-city dining, shopping, and attractions, including the Biltmore Estate.

Is Castlewood Inn close to Harrah’s Cherokee Casino?

Yes — Harrah’s Cherokee Casino Resort is a short, scenic drive from Castlewood Inn through the Great Smoky Mountains, making it an easy add-on for guests staying in Maggie Valley.

Property, Rooms & Booking

What kind of property is Castlewood Inn?

Castlewood Inn is a 35-room hotel (also commonly described as a motel) in Maggie Valley, North Carolina, plus a private two-bedroom cabin on the same grounds. It offers traditional hotel-style service — a staffed front desk, housekeeping by request, and free parking — with the personal feel of a smaller, independently run property.

How many rooms does Castlewood Inn have?

Castlewood Inn has 35 guest rooms plus a standalone two-bedroom cabin, located right on Soco Road in Maggie Valley. We offer a mix of room types to fit different group sizes and budgets.

What types of rooms does Castlewood Inn offer?

Castlewood Inn offers four room types: Renovated King and Renovated Two Queen rooms on the ground floor (both pet-friendly), and Classic King and Classic Two Queen rooms on the upper level. The property also has a private two-bedroom cabin on-site that sleeps up to six.

How many guests can stay in each room?

Renovated and Classic King rooms accommodate up to 2 adults, while Two Queen rooms (Renovated or Classic) accommodate up to 4 adults. For larger groups or families, the private two-bedroom cabin sleeps up to 6 guests.

Has Castlewood Inn been renovated recently?

Yes. Renovations to many rooms were completed between June and October 2025, updated a few at a time. The hotel stayed open throughout the process, so guests were able to keep enjoying their stay the whole time.

Does Castlewood Inn have a cabin?

Yes, Castlewood Inn has a private two-bedroom cabin located on the same grounds as the hotel. The cabin sleeps up to six guests and includes a full kitchen, electric fireplace, private mountain-facing deck, and a King master bedroom — bookable on Airbnb. It’s ideal for families, small groups, and cozy winter getaways.

How do I book a room or the cabin?

You can book Castlewood Inn rooms directly online at castlewood-inn.com or by calling (828) 944-1214, and the private cabin is bookable on Airbnb or directly with the hotel. Booking direct by phone is a great way to ask questions about room types, pets, or group stays.

What are the rates at Castlewood Inn?

Room rates vary by season, room type, and availability, generally ranging from about $65–$175 per night. The cabin ranges from about $119–$319 per night. Rates are typically lowest in the quieter winter and early-spring weeks and highest during fall leaf season, summer, and event weekends. Call (828) 944-1214 for current pricing.

Pets

Is Castlewood Inn pet-friendly?

Yes, Castlewood Inn is genuinely pet-friendly and welcomes both dogs and cats in its renovated ground-floor rooms and the private cabin. The upstairs Classic King and Classic Two Queen rooms are not pet-friendly. Up to 2 pets are allowed per room — just let us know you’re traveling with a pet when you book so we can place you in the right room.

How much is the pet fee?

The pet fee is $25 per pet, per reservation (plus applicable local and state taxes), and up to 2 pets (dogs or cats) are welcome per room.

Check-In, Housekeeping & Policies

What time is check-in and check-out?

Check-in at Castlewood Inn is after 3:00 PM and check-out is by 11:00 AM. Guests check in in person at the front desk, where staff greet you and provide your room key — there is no self check-in. If you need an earlier check-in or later check-out, call ahead and we’ll do our best to accommodate you.

Does Castlewood Inn have self check-in?

No, Castlewood Inn does not offer self check-in. Guests check in in person at the front desk, where staff will greet you and provide your room key. Our typical guest appreciates connecting with a real person at check-in, and on-site support is available throughout your stay.

Do you offer daily housekeeping?

Housekeeping is available by request rather than as an automatic daily service. We do check on our guests to see if they need anything, but we always honor the “do not disturb” signs when placed on the door. If you’d like your room freshened up during your stay, just let the front desk know and they’ll be happy to take care of it.

Is parking available at Castlewood Inn?

Yes, Castlewood Inn offers free on-site parking for all guests, including easy, convenient parking right at the cabin. There’s no parking fee and no need to hunt for a spot.

Amenities & Offers

Does Castlewood Inn have a pool?

No, Castlewood Inn’s pool is currently closed and not available to guests. Free WiFi and free parking are also included with every stay.

Does Castlewood Inn offer WiFi?

Yes, free WiFi is included with every stay at Castlewood Inn, in both the hotel rooms and the cabin.

What amenities are included with a stay?

Every Castlewood Inn stay includes free WiFi, free on-site parking, and mountain views. Rooms feature a mini-fridge, microwave, and coffee maker, and guests booking direct can receive one free round of mini golf at Fantasy Golf next door for each night of stay.

Is there a free mini golf offer?

Yes, guests who book directly with Castlewood Inn using promo code FANGOLF can receive one free round of mini golf at Fantasy Golf for each night of their stay. Fantasy Golf is independently owned and operated and located next door — a fun add-on for families and a relaxed evening out.

Things to Do Nearby (Including Winter)

What is there to do near Castlewood Inn?

There’s year-round adventure near Castlewood Inn, including Great Smoky Mountains National Park, the Blue Ridge Parkway, Cataloochee Valley elk viewing, Cataloochee Ski Area, and the Wheels Through Time motorcycle museum. The Maggie Valley Festival Grounds (0.3 miles away) hosts rallies, concerts, and seasonal events, and nearby Cherokee offers Harrah’s Cherokee Casino.

What is there to do in Maggie Valley in winter if there isn’t snow?

Maggie Valley offers plenty to do in winter even without fresh snow. Without leaves on the trees you get the best long-range mountain views of the year, frozen waterfalls like nearby Soco Falls, uncrowded hiking trails, and winter elk viewing in Cataloochee Valley. Indoors, there’s a puzzle room, breweries and restaurants, holiday events, and Harrah’s Cherokee Casino — plus Cataloochee Ski Area, which makes its own snow on 18 trails whenever temperatures allow. The cozy on-site cabin, with its fireplace and full kitchen, makes a perfect winter retreat in any weather.

What is the best time of year to visit Castlewood Inn?

Castlewood Inn is a good home base year-round. Summer brings events like the Thunder in the Smokies rally and warm-weather activities; fall (Castlewood Inn’s peak season) brings leaf-viewing and the Cataloochee elk rut; winter draws skiers and snowboarders to Cataloochee Ski Area; and spring offers a quieter, good-value shoulder season for hiking and motorcycle touring.

Is Castlewood Inn a good base for families?

Yes, Castlewood Inn is well suited to families, with two-queen rooms, free mini golf next door, and a two-bedroom cabin that sleeps six with a full kitchen. Its central Maggie Valley location keeps restaurants, attractions, and the Festival Grounds within easy reach, and pets are welcome so the whole family can come along.

The Cabin — Specific FAQs

Does the cabin have a full kitchen?

Yes, our cabin has a fully equipped kitchen with everything you need for a comfortable stay for up to a full week or even longer!

How many guests can stay in the cabin?

Up to 6 guests can stay in the cabin. For your comfort, we’ve accounted for just one guest on the pull-out sofa since it is a Full size mattress.

Is the cabin separate from the hotel?

The cabin is situated across the parking lot from the hotel main building, near SoCo road. It uses the same parking, amenities, and check-in office. So it is physically separate, but still part of Castlewood Inn.

How does check-in work at the cabin?

Just stop in to the office and we’ll get you set up with keys and a warm welcome to Maggie Valley! You check in just like you would for any of our hotel rooms.

Is parking available near the cabin?

Yes, parking is just steps from your door for the cabin. The cabin shares the same parking lot as the hotel – easy to see and easy to access.